Toyoko Inn Co. Ltd. and its affiliates (hereinafter collectively referred to as \u201cwe\u201d or \u201cus\u201d) are strongly aware of the importance of our customers\u2019 personal information and strive to appropriately handle and manage such information in accordance with the following laws and regulations concerning the protection of personal information.<\/p>\n
Affiliates referred to herein include Toyoko Inn International Limited, Toyoko Inn Korea Co., Ltd., Philippine Toyoko Inn, Inc., Mongolia Toyoko Inn LLC, Toyoko Inn Germany Hotel Operation GmbH, TOYOKO INN FRANCE SAS, and other affiliates that are franchisees in Japan, and Toyoko Inn Co. Ltd. shall be ultimately responsible for managing the personal data of such affiliates.
\nFor customers in the European Union (EU) and the European Economic Area (EEA), please also refer to Chapter 2 “Additional Provisions Applied to the Handling of Personal Information of EU and EEA Data Subjects.\u201d<\/p>\n
Chapter 1 Handling of Personal Information Scope of Application
\nThis chapter applies to all customers who use our services. However, for customers in the European Union (EU) and the European Economic Area (EEA), the provisions of Chapter 2 shall take precedence over this Chapter.
\nPurpose of Use of Personal Information
\nWe shall not use the personal information of our customers for any purpose other than the following unless such other use is required by law or regulation or such other purpose is presented separately.
\nReceipt and management of reservations at hotels operated by us (hereinafter referred to as “the Hotels”) (including confirmation, change, cancellation, reminder, etc.)
\nProvision of personal authentication and various services for registered users on our website
\nProvision of services at our hotels (accommodation, food and beverage, sales of goods, and sales and provision of other incidental goods and services)
\nManagement of information of Toyoko INN Club Card members and provision of services to members
\nProvision of data that is related to sleeping data for providing service, for the improvement of hotel equipment, facilities and rooms based on this data
\nManagement of information and provision of services to members of the Toyoko INN Club Corporate Members
\nPayment, settlement, billing, refund, receipt of cancellation fees, receipt of receipts, and other services related to settlement of accounts for the services we provide
\nResponding to customer opinions, requests, and inquiries
\nConducting an accommodation questionnaire on our hotels
\nDistribution of e-mail newsletters, information about campaigns and notifications
\nOperation relating to various campaigns conducted by us (accepting applications, contacting the winners, and shipment of presents)
\nHandling of soft-opening reservations for the Hotels
\nPrevention of illegal contracts and unauthorised use and non-payment of our services, and to investigate and handle such conducts when it occurs
\nTo investigate and respond to failures, malfunctions and accidents in our systems and networks
\nTo respond to the notices and instructions issued by the laws and regulations and\/or administrative authorities
\nSurvey and analysis of usage of our services, and marketing
\nTo communicate and provide information related to transactions with our affiliated business entities, and to other matters
\nAcquisition of Personal Information
\nWe acquire the following personal information from the customer to the extent necessary for the purpose of use set forth in the preceding paragraph.
\nBasic information (address, name, gender, date of birth, nationality, passport number, e-mail address, phone number, facsimile number, postal mail address, etc.)
\nAdditional information (occupation, work location information (company name, address, telephone number, department, position, etc.))
\nPayment information (credit card number, bank account information, invoice address, receipt address, etc.)
\nService usage information we provide (accommodation history, facility usage, product purchase status, etc.)
\nContact information sent to us (e-mail, website form entry, facsimile, telephone memos, letters, questionnaire answers, etc.)
\nInformation gathered using the security system installed in our hotels (security cameras, etc.)
\nInformation automatically collected on our website (cookies, IP addresses, browser types, access dates and times, etc.)
\nMatters to be stated in the registration form (address, name, occupation, nationality, passport number, age, previous accommodation, post accommodation, arrival date, departure date, guest room number, etc.)
\nMatters to be stated in the Toyoko Inn Club Card Application Form (name, gender, telephone number, address, nationality, zip code, face photograph, passport copy (only for persons other than Japanese nationality), etc. Please submit an official document in order to confirm your identity.)
\nCount of breath and heartbeats, measurement of body movement and pressure on bed while customers are sleeping (only for hotels that offer sleeping data providing service)
\nSleep quality data of customers gained by analysis of the above (\u2469)
\nManagement of Personal Information
\nWe have established a management system for personal information in accordance with the actual conditions of our business operations, and are committed to keep customers’ personal information accurate and up-to-date to the extent necessary for achieving the purpose of use described in Chapter 2. We take necessary and appropriate measures for the safety management of personal information, such as the prevention of leakage, loss or damage of such personal information. In addition, we strive to raise employee awareness by thoroughly conducting in-house education on protection of personal information so that all employees engaged in the work of handling customers\u2019 personal information can properly handle such information.
\nProvision of Personal Information to Third Parties
\nWe will not disclose or provide your personal information to third parties except in the following cases:
\nIn addition, in order to jointly use the customer’s personal information, the act of providing the customer’s personal information between Toyoko Inn Co., Ltd. and affiliated companies shall not fall under the category of disclosure or provision to third parties in this subsection.
\nWith the consent by the data subject himself\/herself
\nWhere disclosure or provision is required to the extent permitted by laws and regulations
\nWhere it is necessary for the protection of human life, body or property, and is difficult to obtain consent from the data subject
\nWhere it is necessary for the national and local public entities, etc. to cooperate in the execution of public affairs, and where there is a risk that the execution of such affairs will be hindered by obtaining the consent from the data subject
\nDisclosure or provision of statistical data (information that cannot identify the data subject\u2019s identity)
\nIn cases of merger, acquisition, transfer of operation, and other reason in connection with the succession of the business
\nOutsourcing of the duties
\nNotwithstanding the provisions of the preceding paragraph, we may consign part of business operation to provide customers with products and services to consignee and provide customers\u2019 personal information within the scope necessary for achieving the purpose of us.
\nTransfer of Personal Information to Japan and Overseas
\nPursuant to the provisions in the two preceding paragraphs, we will take necessary and appropriate measures in accordance with the laws and regulations of the transferring countries when providing customer personal information between our Group companies or to the consignee.
\nAnonymised data (applies to \u2469 and \u246a described in point 3 above)
\nWe will take appropriate measures to ensure that it is not possible to identify specific individuals or to restore the original personal data. The creation of anonymised data and its provision to third parties will be carried out to the extent permitted by law.
\n1) Compliance with relevant laws and guidelines
\nWe will handle anonymised data properly with following the Act on the Protection of Personal Information (APPI), other regulations, \u201cGuidelines on the Act on the Protection of Personal Information\u201d as well as other guidelines.<\/p>\n
2) Process of anonymised data creation
\nWe will process information of customers in order to create anonymised data in accordance with processing criteria regulated by APPI.<\/p>\n
\u3010main processing examples\u3011<\/p>\n
deletion of information that enables us to identify specific individuals
\ndeletion of personal identification code
\ndeletion of codes that may connect information
\ndeletion of unique information
\nother measures that take account of the nature of the personal information data bases
\n3) Personal information used in anonymised data<\/p>\n
age (generation), gender, accommodation date
\ncount of breath and heartbeats, measurement of body movement and pressure on bed while customers are sleeping
\nsleep quality data of customers gained by the analysis (\u2461)
\n4) Provision of anonymised data to third parties
\nPersonal information included in anonymised data and the way of provision are followings:<\/p>\n
We provide the anonymised data described in \u2460\u2461 and \u2462 of subitem 3)
\nHow we provide the data
\nstored in storage devices like DVDs in order to be able to confirm the transfer
\nprovision by servers with appropriate access rights management
\nadditionally provision will take place in a way that has proper security measures (encryption or passwords settings) to prevent leakage or theft of information
\n5) Security management measures
\nWe will supervise our employees who handle anonymised data to ensure that they comply with security management measures in accordance with internal rules.<\/p>\n
6) Prohibition of identification
\nWe will not combine anonymised data with other information for the purpose of identification (re-identification) of specific individuals, when using anonymised data created by us.<\/p>\n
Acquisition and use of logs our website Toyoko Inn Co. Ltd. and its affiliates (hereinafter collectively referred to as \u201cwe\u201d or \u201cus\u201d) are strongly aware of the importance of our customers\u2019 personal information and strive to appropriately handle and manage such information in accordance with the following laws and regulations concerning the protection of personal information. Affiliates referred to herein include Toyoko […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-default-2.php","meta":{"footnotes":""},"yoast_head":"\n
\nThis website uses Google Analytics to collect and analyse access logs.
\nGoogle Analytics uses cookies* to collect logs without using information that identify individuals. Access logs collected are managed based on the privacy policy of Google Inc.
\n* Cookies are files that are stored on your computer by a website you visit. When using our webpages, information is exchanged between your browser and our servers, which are stored as a usage log. In the cookie on your computer an identifier is stored, with which the usage logs can be assigned. The setting options for cookies vary from browser to browser, so please use the help menu in your browser to change cookie settings.
\nFor more information on the privacy policy of Google Inc. can be found here:
\nTerms of Service: https:\/\/www.google.com\/analytics\/terms\/de.html<\/a>
\nGeneral Information on Data Protection: https:\/\/support.google.com\/analytics\/answer\/6004245<\/a>
\nData Protection Notice: https:\/\/policies.google.com\/privacy<\/a>
\nThis website uses the Google Analytic\u2019s advertising feature to analyse the age, gender and interests of users. They do not collect and store them in a way that implies your identity. The following functions are used:
\n\u00b7 Report of user analysis and interest categories
\nIf you want to stop Google Analytics on our site, use the cookie functions of your browser or use the Google Analytics Opt-Out ** add-on, depending on your browser\u2019s settings. You can download the add-on at the following link: https:\/\/tools.google.com\/dlpage\/gaoptout<\/a>
\n** Opt-out means refusing a cookie that clearly assigns information to a specific user. You can therefore prevent Google from creating a profile about you.
\nRequests by data subjects
\nWe will respond promptly after verifying your identity, unless otherwise required by law, if you receive the following request from a data subject:
\nNotice of the purpose of use of personal information
\nDisclosure of personal information held by us
\nCorrection, addition or deletion of personal information (If the content of personal information is incorrect)
\nSuspension or deletion of personal information (If the personal information is handled or was collected in violation of a law)
\nSuspension of provision of personal information to a third party (If personal information is provided to a third party in violation of a law.
\nChanges in Privacy Policy
\nWe may change the contents of this Privacy Policy. In such case, the latest content will be promptly posted on our website. In addition, the changed contents shall take effect from the time we post them on our website.
\nInquiries regarding the protection of personal information
\nIf you wish to inquire or modify your personal information, or make inquiries regarding the above personal information protection policy, please contact the following and we will respond promptly:
\nContact information Postal Address:
\n\u3012144-0054 1-7-4 Shin-Kamata, Ota-ku, Tokyo
\nGeneral Affairs Department, Toyoko Inn Co., Ltd.
\nPhone
\n(Hours from 9:00 to 17:30 on weekdays JST) Toyoko Inn Co., Ltd. – General Affairs Department,
\nTel: 03-5703-1045
\nFax 03-5703-9911
\nChapter 2 Additional Provisions Applicable to the Handling of Personal Information of EU and EEA Data Subjects
\nPurpose
\nThis additional chapter describes certain additional information that we are required to provide to data subjects in the European Union (EU) and the European Economic Area (EEA) under the General Data Protection Regulation ((EU) 2016\/679 GDPR) established by the European Union (EU). This regulation describes the rights of data subjects and how to handle personal information.
\nScope of Application
\nThis Chapter applies to customers living in the European Union (EU) and European Economic Area (EEA) who use the services we provide. For matters not stipulated in this chapter, the provisions of Chapter 1 shall also apply to those residing in the European Economic Area (EEA) or Switzerland. In the event of any conflict between the provisions of this Chapter and Chapter 1, the provisions of this Chapter shall prevail.
\nPurpose of Use, Handling and Legal Basis of Personal Information
\nPersonal information handled by us, its purpose of use and legal basis are as follows.
\nManagement of Hotel Bookings
\nProcessing activities:
\nAccount registration made via official website and account information management, reservation management (including reservation made via official website, agents, and other methods such as telephone or walk-in at the hotel), etc.
\nInformation to be handled:
\nName, gender, nationality, date of birth, phone number, fax number, E-mail address, credit card information, work address, etc.
\nLegal basis: GDPR Art. 6 lit. 1 b, f
\nServices for registered users and personal authentication on the website
\nProcessing activities:
\nOfficial website account registration, display My Page, display online Receipt, e-mail magazine distribution, etc.
\nInformation handled:
\nName, gender, date of birth, nationality, contact number, Email, credit card information, work address, Toyoko Inn Club Card Member number, password, location information, favourite hotels, hotel browsing history, reservation information, past accommodation history, online coupons, number of points, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, b, f
\nProviding services at hotels
\nProcessing activities:
\nCheck-in, filling in the accommodation card, baggage storage, laundry use, etc.
\nInformation to be handled:
\nName, age, nationality, gender, address, contact number, occupation, work address, passport number, departure date, previous location, next location, passport copy, etc.
\nLegal basis: GDPR Art. 6 lit. 1 b, c, f
\nManagement of information and provision of services to Toyoko Inn Club Card Members
\nProcessing activities:
\npre-membership registration, membership application, member points, etc.
\nInformation to be handled:
\nName, gender, date of birth, contact number, address, nationality, zip code, head shot, passport copy, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nManagement of information and provision of services to Toyoko Inn Club Corporate Members
\nProcessing activities:
\npre-membership registration, membership application, points grant, etc.
\nInformation to be handled:
\nName, gender, date of birth, contact number, address, nationality, zip code, portrait photo, passport copy, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nPayment, settlement, billing, refund, receipt of cancellation fees, receipt issuance, and other services related to payments
\nProcessing activities:
\nonline advance payment, various types of settlement\/payment such as credit cards, invoice, receipt, accounts receivable processing, etc.
\nInformation to be handled:
\nName, address, place of work, credit card information, display of receipts, Email address, room types, applicable accommodation plan, etc.
\nLegal basis: GDPR Art. 6 lit. 1 b, f
\nResponding to customer opinions, requests, and inquiries
\nProcessing activities:
\nResponding to customer requests and inquiries etc. by telephone.
\nInformation to be handled:
\nName, Toyoko Inn Club Card membership number, contact information, accommodation date, hotel name, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nImplementation of customer surveys
\nProcessing activities:
\nE-mail Newsletter, customer questionnaires, online accommodation questionnaires, questionnaire postcards, etc.
\nInformation to be handled:
\nName, gender, age, occupation, SNS-registration status, address, contact number, Email, Toyoko Inn Club Card Member number, work information, reservation number, accommodation date, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nDistribution of e-mail magazines, notification of various campaigns and information
\nProcessing activities:
\nAccount registration via official website, etc.
\nInformation to be handled:
\nName, gender, date of birth, nationality, contact number, Email, Toyoko Inn Club Card Member number, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nReceiving applications for various campaigns, contacting winners and sending presents
\nMain processing activities:
\nRecruitment of campaign plans, announcement of prize winners, shipment of prizes, etc.
\nHandling information:
\nName, address, contact number, Email, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nSoft-Opening reservations
\nProcessing activities:
\nScreening of services, Quality control of reception, reservations, accommodations etc.
\nHandling information:
\nName, contact number, fax, work information, introducer name, room number, room type, etc.
\nLegal basis: GDPR Art. 6 lit. 1 b, f
\nPrevention of illegal contracts, unauthorised use and non-payment of our services, and to investigate and handle such conducts when it occurs
\nProcessing activities:
\nAccount registration and hotel reservation via official website, etc.
\nHandling information:
\nName, gender, date of birth, nationality, contact number, credit card information, Toyoko Inn Club Card Member number, etc.
\nLegal basis: GDPR Art. 6 lit. 1 f
\nTo investigate and respond to system and network failures, malfunctions and accidents
\nProcessing activities:
\nInvestigation of effects in online reservation system, etc.
\nHandling information:
\nName, gender, date of birth, contact number, nationality, credit card information, hotel browsing history, accommodation history, etc.
\nLegal basis: GDPR Art. 6 lit. 1 f
\nResponse based on laws and regulations or the notification and guidance of administrative authorities
\nProcessing activities:
\nFilling in the accommodation cards, etc.
\nHandling information:
\nName, age, gender, nationality, address, contact number, occupation, work information, passport number, departure date, previous location, next location, passport copy, etc.
\nLegal basis: GDPR Art. 6 lit. 1 f
\nInvestigation, analysis, and marketing of usage of the official website
\nProcessing activities:
\nCollecting access logs using Google Analytics, etc.
\nHandling information:
\nCookie, IP address, browser type, access date and time, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nCommunication and provision of information related to transactions with business partners and other transactions
\nMain processing activities:
\nSettlement of credit cards, outsourcing of gift shipping services, etc.
\nHandling information:
\nName, address, credit card information, etc.
\nLegal basis: GDPR Art. 6 lit. 1 a, f
\nTransfer of Personal Information to Third Countries
\nIn order to fulfil the contract with the customer or to carry out the procedure according to the request of the customer prior to the conclusion of the contract, [Hotel \/ Toyoko Inn] Group may transfer personal information collected outside Japan to Japan or to a third country (including those countries where the adequate level of protection have not been qualified). We shall use appropriate security and confidentiality measures in accordance with this Privacy Policies and laws when transferring customer\u2019s personal information.
\nRetention Periods of Personal Information
\nWe retain personal information only for the period necessary for achieving its purpose of use, and take measures to delete or anonymise personal information after the period of retention in a safe manner within a reasonable period of time.
\nRequests for the Handling of Personal Information
\nWe will respond to requests for personal information of customers located in the EU \/ EEA we own for a reasonable period and to a reasonable extent as follows. When requesting a request, we will confirm your identity in advance.
\nRight to access personal information
\nYou have the right to know whether or not your personal information is being processed by us and, if so, to have access to your personal information and related information.
\nRight to rectify personal information
\nYou have the right to rectify your personal information in case we have stored incorrect information about you.
\nRight to delete personal information
\nYou have the right to demand the deletion of your personal information in certain cases.
\nRight to restrict the use of personal information
\nRight to file an objection to the use of personal information
\nYou have the right to object to the processing of your personal data that we carry out based on legitimate interests claimed by us or third parties.
\nRight to data portability (transferability)
\nYou may revoke your consent at any time, with the result that we may no longer process your data for the corresponding purpose. The revocation applies only with effect for the future.
\nRight to withdraw consent
\nAppeals to Supervisory Authority
\nCustomers and other data subjects may appeal to supervisory authority, such as the national, regional or international organisations, for the handling of our personal information in accordance with laws and regulations.
\nA list of Supervisory Authorities can be found here: https:\/\/edpb.europa.eu\/about-edpb\/board\/members_en<\/a>
\nPersonal information of children
\nIf you are a minor, please provide personal information only with the consent of your parents. Information about minor children is not intentionally collected and processed without the permission and consent of the parents.
\nWe will delete information as soon as possible if we find that we are collecting and processing personally identifiable information about children who have not reached the minimum age. This age may vary by EU member state*. If you discover that younger children have provided us with personal information, please contact the privacy officer listed below.
\n* In Germany, this section applies if personal information is provided by persons under the age of 16. In France, this section applies if personal information is provided by persons under the age of 15.
\nContact Information of the Data Protection Officer
\nFor inquiries concerning the handling of personal information please contact our external Data Protection Officer:
\nToyoko Inn Data Protection Officer
\n\u2105 Enobyte GmbH
\nAugustenstr. 49, D-80333 Munich Germany
\nEmail: dpo@enobyte.com
\nDate of revision: 01.09.2021<\/p>\n","protected":false},"excerpt":{"rendered":"